Terms & Conditions

Welcome to AfriSupermarket.com and the AfriSupermarket Apps (referred to as "the Service" or "our Service"), owned and operated by Dial-a-Wholesale Ltd. By accessing and using our Service, you agree to comply with these Terms and Conditions ("Terms") and Return Policy outlined below. Please read them carefully before using our Service.

Acceptance of Terms

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy. If you do not agree with any of these Terms, you should not access or use our Service.

Use of the Service

Eligibility You must be at least 18 years old to use our Service. By accessing or using our Service, you represent and warrant that you are of legal age to form a binding contract. Account Creation To access certain features of our Service, you may need to create an account. When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. User Conduct You agree to use our Service only for lawful purposes and in compliance with applicable laws and regulations. You shall not engage in any activity that interferes with or disrupts the functionality or security of our Service or its associated networks.

Ordering and Delivery

Fees We want to ensure transparency and clarity in our pricing, especially when it comes to delivery fees. Our standard delivery fees are prominently displayed on our mobile app and website, making it easy for you to understand the cost associated with getting your order to your doorstep. We believe in upfront and honest pricing, so you know exactly what to expect. However, it's essential to note that in some cases, delivery fees may vary from the standard rate. This variation primarily occurs when the delivery location is significantly farther from our service area or when it is in a challenging-to-reach area. These instances are relatively rare but may occur for a variety of reasons, such as remote locations, traffic conditions, or other factors that make delivery more complex. Please understand that these changes are made at our discretion, with the aim of ensuring that we can continue to provide you with the best possible delivery service. We want to maintain the quality and reliability of our deliveries, and in some cases, additional fees may be necessary to cover the extra costs incurred. Rest assured that any changes to delivery fees will always be communicated to you before you confirm your order. You will have the opportunity to review and accept any adjustments before proceeding with your order, so there are no surprises when it comes to the final bill. Product Availability The availability and pricing of products listed on our Service is subject to change without notice. We strive to provide accurate and up-to-date information, but we do not guarantee the availability of any specific product. Ordering To place an order, you must provide accurate and complete information regarding the products, quantities, and delivery details. By submitting an order, you authorize us to process and fulfill your order on your behalf. Delivery We aim to deliver your order within the specified timeframe; however, delivery times are approximate and subject to various factors beyond our control. We will make reasonable efforts to notify you of any delays or changes in delivery schedules.

Return Policy

General Returns We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may be eligible to return the product(s) in accordance with the following guidelines: Eligibility To be eligible for a return, the following conditions must be met:
  1. The product must be in its original condition, unused, and in its original packaging.
  2. Perishable items, such as fresh produce or food items, cannot be returned unless they are damaged or spoiled upon delivery.
  3. Return requests must be initiated within 3 days from the date of delivery.
  4. Proof of purchase, such as an order confirmation or receipt, must be provided.
Return Process To initiate a return, please follow these steps:
  1. Contact our customer service team through the designated channels provided on our Service to request a return.
  2. Provide relevant information, such as your order number, the item(s) you wish to return, and the reason for the return.
  3. Our customer service team will guide you through the return process, which may include arranging for the item(s) to be picked up or providing instructions for shipping the item(s) back to us.
Refunds and Exchanges
  1. Upon receiving and inspecting the returned item(s), we will determine eligibility for a refund or exchange.
  2. If eligible for a refund, we will process the refund using the original payment method within a maximum of seven working days.
  3. If eligible for an exchange, we will facilitate the exchange process, subject to product availability.
Non-Returnable Items Certain items are not eligible for return, including:
  1. Perishable goods that are not damaged or spoiled upon delivery.
  2. Items that have been personalized, customized, or altered specifically for you.
  3. Products with expired shelf lives or products that have been opened or used, unless they are damaged or defective.
Damaged or Defective Items If you receive a damaged or defective item, please contact our customer service team immediately. We may require photographic evidence of the damage or defect. Upon verification, we will arrange for a replacement or refund, as appropriate. Return Shipping Costs If the return is due to our error or a defective/damaged item, we will bear the return shipping costs. If the return is due to reasons other than our error, you will be responsible for the return shipping costs.

Intellectual Property

All content, trademarks, logos, and other materials displayed on our Service are the property of Dial-a-Wholesale Ltd. or their respective owners. You are granted a limited, non-exclusive, non-transferable license to access and use our Service for the purpose of viewing and ordering products.

AfriSupermarket Affiliate Program

To become an affiliate, you must apply through our website and meet the eligibility criteria we set forth. We reserve the right to accept or reject any affiliate application at our discretion, without the need for justification. You must not engage in any unethical or illegal promotional activities that may harm our brand reputation or violate applicable laws and regulations. Affiliates are solely responsible for the content and manner of their promotions. Any claims made should be accurate and supported by evidence. You will earn a commission for each qualifying sale made through your affiliate links. The commission rate and structure will be specified on our website or communicated to you directly. Commission payments will be made on a regular basis, subject to meeting any minimum payment thresholds. Commissions will not be paid for cancelled, refunded, or fraudulent orders. We reserve the right to terminate your affiliate account and withhold commissions if we suspect any violation of these terms or unethical behavior. Either party may terminate the affiliate relationship at any time and without cause by providing written notice. You may use the promotional materials and affiliate links provided by us for the sole purpose of promoting AfriSupermarket. You must not modify, reproduce, or distribute any of our intellectual property without prior written consent. During the course of the affiliate program, you may gain access to confidential information about AfriSupermarket. You agree to keep such information confidential and not disclose it to any third parties. We will not be liable for any indirect, special, or consequential damages arising out of or in connection with the affiliate program. Our total liability, whether in contract, tort, or otherwise, shall not exceed the total commissions paid or payable to you under the affiliate program. By participating in the AfriSupermarket Affiliate Program, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, you should not join the affiliate program.

AfriSupermarket Gift Card

The AfriSupermarket Gift Card is a digital voucher provided in the form of a unique code. The Gift Card code is redeemable for eligible merchandise and/or services at AfriSupermarket, as applicable. The value of the Gift Card is denominated in the local currency and must be used within the specified validity period, which will be communicated at the time of purchase or on the Gift Card itself. Expired codes will not be accepted, and no extension or reactivation will be provided. The Gift Card code cannot be exchanged for cash, and its value cannot be transferred to credit accounts. Treat the Gift Card code as you would cash; AfriSupermarket is not liable for unauthorized use, loss, or theft. Once the code is used, it cannot be reused or transferred to another account. The Gift Card code is non-transferable, and the cardholder must be the intended recipient of the code. Any remaining balance after a purchase will be stored and available for future use, subject to the original validity period. The Gift Card code cannot be used to purchase additional Gift Cards or be applied as payment for credit accounts. Returns and refunds for purchases made with the Gift Card code will be processed according to AfriSupermarket's standard return policy, and the refunded amount will be credited back to the original Gift Card code. AfriSupermarket reserves the right to cancel or void Gift Card codes if necessary to comply with applicable laws and regulations. The terms and conditions governing the use of the Gift Card code may be modified by AfriSupermarket without prior notice, and the most recent version will be available on the AfriSupermarket website. By using the Gift Card code, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from purchasing or using the Gift Card code.

Food Safety

  1. While we strive to maintain high standards of quality and food safety, we cannot guarantee the safety or suitability of food items for individual consumption. It is the customer's responsibility to ensure that they have no known allergies, sensitivities, or medical conditions that may be affected by consuming the food items purchased through our Service.
  2. We adhere to applicable food safety regulations and take reasonable precautions to handle, store, and deliver food items in a safe manner. However, we cannot be held liable for any illness, injury, or adverse health effects that may arise from the consumption of food items purchased through our Service.
  3. It is recommended that customers carefully read the product labels, ingredients, and allergen information provided by the manufacturers or suppliers of the food items to determine their suitability for consumption.
  4. If you believe that a food item purchased through our Service has caused illness or adverse health effects, please contact our customer service team immediately. We may require relevant details and documentation to assist in investigating and resolving the issue.

Delivery Driver Conduct

  1. We take reasonable measures to ensure the reliability and trustworthiness of our delivery drivers. However, Dial-a-Wholesale Ltd. shall not be held responsible for any fraudulent, illegal, or criminal activities committed by delivery drivers, including but not limited to theft, fraud, property damage, or any other misconduct, provided that Dial-a-Wholesale Ltd. had no prior knowledge of such activities.
  2. We conduct background checks and verification processes to assess the suitability of delivery drivers. However, it is important to note that the actions and behaviors of delivery drivers are beyond our direct control, and we cannot guarantee their actions or prevent unforeseen misconduct.


We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws. Our Privacy Policy outlines how we collect, use, and disclose your information when you use our Service.


We reserve the right to suspend, restrict, or terminate your access to our Service at any time and without prior notice if we believe you have violated these Terms or applicable laws. You may also terminate your account at any time by contacting us.

Limitation of Liability

To the maximum extent permitted by law, Dial-a-Wholesale Ltd., its affiliates, and their respective directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use or inability to use our Service. Dial-a-Wholesale Ltd. shall not be held responsible or liable for any damage to your devices, including but not limited to computers, smartphones, tablets, or any other electronic devices, that may occur while accessing or using our Service. You are solely responsible for any charges, fees, or costs associated with your internet access or data usage while using our Service. While we take reasonable measures to protect your privacy and the security of your account, we cannot guarantee that unauthorized third parties will not be able to circumvent our security measures or unlawfully access your account or personal information. You acknowledge and agree that Dial-a-Wholesale Ltd. shall not be liable for any privacy breaches, unauthorized access, or hacked accounts.

Errors and Mistakes

While we strive to provide accurate and up-to-date information, there may be occasions where errors, technical glitches, inaccuracies, or mistakes occur, such as typographical errors, pricing errors, or product description inaccuracies. We reserve the right to correct any such errors, inaccuracies, or mistakes, even after an order has been placed. In the event of an error or mistake, we may, at our sole discretion, choose to: Cancel the order and provide a refund for any amount paid; or Offer the option to proceed with the order at the corrected price or with the corrected information. You acknowledge and agree that if there is an error or mistake, you shall not be entitled to claim a payment or price difference resulting from such error or mistake. Furthermore, Dial-a-Wholesale Ltd. shall not be held responsible for any issues, errors, delays, or disruptions related to mobile money services, third-party payment gateways, banks, credit cards, or any other financial institutions or payment methods. We cannot be held liable for any financial losses, damages, or inconveniences arising from problems with these services or institutions. Please note that while we make every effort to ensure smooth and secure payment processing, any issues or disputes regarding payments should be resolved directly with the respective mobile money service, payment gateway, bank, or credit card company. We encourage you to familiarize yourself with their terms and conditions and contact them for any assistance or resolution in such matters. It is your responsibility to ensure the accuracy of payment details and to promptly notify us of any payment-related issues or discrepancies.

User-generated Content

Our Service allows users to submit or post content, such as reviews, comments, or testimonials, you acknowledge that any user-generated content is the sole responsibility of the individual who submitted it. We do not endorse or guarantee the accuracy, reliability, or validity of user-generated content. By submitting or posting user-generated content, you grant Dial-a-Wholesale Ltd. a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, and display the content for any purpose, without any compensation to you.

Third-party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by Dial-a-Wholesale Ltd. We are not responsible for the content, privacy practices, or availability of such third-party sites or services. You acknowledge and agree that Dial-a-Wholesale Ltd. shall not be liable, directly or indirectly, for any damages or losses caused or alleged to be caused by or in connection with the use of or reliance on any third-party websites or services.

Impersonation Disclaimer

We want to emphasize that Dial-a-Wholesale Ltd. will never request sensitive information, such as passwords or financial details, via email, phone, or any other communication channel. We are not responsible for any individual, entity, or website that falsely claims to act on behalf of Dial-a-Wholesale Ltd. or attempts to deceive or defraud users of our Service. If you receive any suspicious or fraudulent communication claiming to be from us, please notify us immediately and refrain from sharing any personal or sensitive information. Please remember to exercise caution and verify the authenticity of any communication or request before taking any action or providing any information. Dial-a-Wholesale Ltd. will not be held liable for any losses, damages, or liabilities arising from interactions or transactions with individuals or entities falsely claiming to represent us. It's important for users to remain vigilant and report any suspicious activity to ensure the security and integrity of our Service.


By using our Service, you consent to receive communications from us, including promotional offers, updates, newsletters, and other information related to our products and services. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication. We may also send you important notifications regarding your account, orders, or changes to these Terms or the Return Policy. These communications are considered essential and cannot be opted out of.


You agree to indemnify and hold Dial-a-Wholesale Ltd. and its affiliates harmless from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of our Service, your violation of these Terms, or your violation of any rights of a third party.

Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms, the Return Policy, or the breach, termination, enforcement, interpretation, or validity thereof ("Dispute") shall be resolved through negotiation between the parties. If the parties are unable to reach a resolution through negotiation, the Dispute shall be submitted to mediation, administered by a mutually agreed-upon mediator. If mediation is unsuccessful, the Dispute shall be submitted to the exclusive jurisdiction of the courts of Zambia for resolution.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Zambia. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Zambia.

Modifications to the Terms and Return Policy

We reserve the right to modify these Terms and the Return Policy at any time, and such changes will be effective immediately upon posting the updated versions on our Service. It is your responsibility to review these Terms and the Return Policy periodically for any changes.

Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms or the Return Policy if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, accidents, natural disasters, conflicts and civil unrest, government actions, labor disputes, power outages, or disruptions in internet or telecommunications services.

Entire Agreement

These Terms, along with the Return Policy and Privacy Policy, constitute the entire agreement between you and Dial-a-Wholesale Ltd. regarding the use of our Service and supersede any prior or contemporaneous agreements, communications, or understandings, whether oral or written, relating to the subject matter herein.


The failure of Dial-a-Wholesale Ltd. to enforce any right or provision of these Terms or the Return Policy shall not be deemed a waiver of such right or provision. The waiver of any breach of these Terms or the Return Policy shall not operate as a waiver of any subsequent or similar breaches.


You may not assign or transfer any rights or obligations under these Terms or the Return Policy without the prior written consent of Dial-a-Wholesale Ltd. We may freely assign or transfer these Terms and the Return Policy without restriction. Any attempted assignment or transfer in violation of this provision shall be null and void.


Please note that this Terms and Conditions of Use and Return Policy is applicable only to purchases made through AfriSupermarket.com and the AfriSupermarket Apps. For returns related to purchases made through third-party platforms or physical stores, please refer to the respective terms and return policies of those platforms or stores.


If any provision of these Terms or the Return Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms and the remainder of the Terms and Return Policy shall continue in full force and effect to the maximum extent permitted by law. You agree that the invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms or the Return Policy.

Contact us

All correspondence should be sent via email to: [email protected]